Say g’day – your consumer and small business calls are being answered in Australia

In excess of the previous months, we’ve hired close to 2000 new workforce users across the country so we can solution client and modest small business phone calls in Australia. It is a further of many changes we have made to create a improved customer working experience.

Our team are your neighbours. They are positioned in towns and towns across Australia, which include regional hubs like Maryborough, Bunbury and Bathurst. Thanks to hybrid performing, this signifies the man or woman helping you could be in your point out, suburb, city or – who is aware of – even your road. On any supplied working day, 9 out of 10 of our client and compact business service crew decide on to work at household.

Answering your phone calls domestically

We consistently talk to you what you want to see from us. What we read loud and apparent was that you wished a transform in the way we answered our phone calls, so we did it. It’s a change that also deepens our regional knowledge.

For fast issues – like examining your bill summary, controlling your providers or even troubleshooting connection problems – we have the My Telstra application. But for far more complex troubles or a little bit of more enable, you advised us you want to converse to someone who gets you. Anyone who understands your company history, and understands what you are likely by means of.

Through the Queensland floods previously this calendar year, we experienced customers in Brisbane talking to local workforce customers who comprehended very first-hand the difficulties they ended up struggling with. Being there – locals encouraging locals – this motivates our crew every working day.

Our staff reflects our group

Now when you phone, you will speak to locals from all above Australia – people today who reflect our community and shopper foundation together with many who have accents representing our range.

You could possibly chat to 60-calendar year-aged Kaylee from Hervey Bay, a previous beloved region publican and prolific neighborhood volunteer. Kaylee performs from dwelling and has a passion for encouraging our older prospects.

Or maybe you’ll converse to Liz – that’s if she’s not touring with the Australian Women’s Wallaroos rugby union staff. Like numerous of our workforce, Liz will work flexibly to in good shape with her nationwide rugby obligations – and lately celebrated her 25th cap with the Wallaroos. She’s been with us for two decades, and enjoys helping fellow Maroons’ supporters (and all rugby fanatics).

Or it could be Daniel, who established up our most remote get hold of centre group from the heart of the outback. Daniel’s primarily based in Longreach, but his workforce performs from property all above Central West Queensland.

Making the appropriate modifications for you

This adjust is all element of our T22 technique, built to make lifestyle improved for our shoppers.

Four decades back we launched T22 to completely transform Telstra, and completely transform purchaser experience to get rid of the points that discouraged you. Since then, we have radically simplified our goods, companies and contracts and produced enormous modifications like developing seamless electronic encounters and introducing no lock-in, basic upfront plans.

Now that we have finished T22, our new T25 tactic will develop on the do the job we have presently completed, and continue to strengthen the way we provide you. Which is why we’re producing modifications for you – like owning our shopper and modest enterprise calls answered in Australia, and getting Kaylee, Liz, Daniel and 1000’s of our other local crew customers answering your phone calls when you have to have us.